THE FALL EDIT IS HERE

Returns & Exchanges

Every Maritime Summers piece is made to order, one at a time, right here in Canada. We still want you to love what arrives. If something isn't right, you have 30 days from the day your order is delivered to send it back.

Need to make a return? Use our online return portal to look up your order and submit your request. You'll need your order number and the email address or phone number used at checkout.

Start a Return

What you can return

Any item that is unworn, unwashed and in its original condition, with tags still attached, can be returned within 30 days of delivery for a full refund of the item price. Original shipping charges are not refunded.

Items that have been worn, washed, altered or damaged after delivery cannot be returned. Gift cards and any item marked final sale are not eligible.

Damaged, defective or wrong item

If your order arrives damaged, misprinted or with the wrong item or size, we'll make it right at no cost to you. Request a return within 30 days of delivery and include a clear photo of the problem. In most cases we'll send a replacement straight away and you can keep the original. If a replacement isn't possible, we'll refund you in full, including shipping.

How to start a return

  1. Open the order confirmation email we sent you and click View your order, or sign in to your account at checkout.maritimesummers.com.
  2. Select Request return, choose the items, tell us the reason and add photos if there's a problem with the product.
  3. You'll get an email confirming we've received your request. We review every request within 2 business days.
  4. Once approved, you'll receive a Return approved email with the return address and packing instructions. Please ship the item back within 14 days of approval.
  5. Use a tracked service and reply to your approval email with the tracking number so we can watch for it.

Return shipping

Once your return is approved we'll email you a prepaid Canada Post label. The cost of the label is deducted from your refund.

Refunds

We inspect every return when it arrives. Once approved, your refund is issued to your original payment method within 2 business days. Depending on your bank, it can take a further 5 to 10 business days to show on your statement. You'll get an email the moment it's on its way.

Exchanges

Because each piece is made to order, we don't hold stock for exchanges. If you need a different size or colour, return the original for a refund and place a new order whenever you're ready. If you'd rather not wait, order the new size first and return the original within the 30-day window.

Cancellations

Orders go into production quickly. If you need to cancel, request it from your order page as soon as possible. Once an item has started production we can't cancel it, but you can still return it once it arrives.

International orders

The same 30-day policy applies to orders shipped outside Canada. Return shipping and any customs charges on the way back are the customer's responsibility. Please mark the parcel as returned goods so it isn't held at the border.

Questions

Email hello@maritimesummers.com and include your order number. We answer every message within 2 business days.